Use Mux Data Alerts with PagerDuty to alert your team about open incidents.
Alerts can be defined by specified thresholds or based on levels dynamically defined by machine learned anomaly detection.
Video metrics that cause the creation of a new incident in Mux Data will also send a trigger event to PagerDuty which generates a new incident in the configured service or event rule set.
When an alert incident is resolved in Mux Data, a resolve event is sent to PagerDuty and the associated PagerDuty incident will be closed.
There are two ways to integrate with PagerDuty: via Global Event Routing or on a PagerDuty Service.
If you are adding this integration to an existing PagerDuty service, please skip to the Integrating with a PagerDuty Service section of this guide.
Integrating with Global Event Routing enables you to route events to specific services based on the payload of the event from your tool. If you would like to learn more, please visit the PagerDuty article on Global Event Routing.
From the Configuration menu, select Event Rules.
On the Event Rules screen, click on the arrow next to Incoming Event Source to display the Integration key information. Copy your Integration Key. This is the same integration key you will use for any other tool you want to integrate with using event rules. When you have finished setting up the integration in your tool, you will return to this interface to specify how to route events from your tool to services in PagerDuty.
monitoring-tool-service-name(e.g. Mux Data-Production) and select Mux Data from the Integration Type menu.
PagerDuty, enter the Integration Key for the Service or Event Rule from the steps above, and choose which types of Mux Data alerts you would like sent to PagerDuty.
Anomalywill send all automatically generated Anomaly alerts to the PagerDuty service,
Thresholdwill send the notifications generated by the alerts you explicitly configure, and
Allwill send all alert notifications generated in Mux Data to PagerDuty.
To stop notifying PagerDuty of alert incidents, delete the PagerDuty Notification Channel in Mux Data.
To send alert notifications to multiple services or event rules, you can create more than one PagerDuty Notification Channel in Mux Data. Each PagerDuty Notification Channel in Mux Data can be set with the Integration Key from the desired service or event rule that should be notified when an alert is trigger or resolved.
If you need help with this integration or information about Mux, please contact: