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Monitor HLS.js

This guide walks through integration with HLS.js to collect video performance metrics with Mux data.

In this guide:

Features

1

Install mux-embed

2

Initialize Mux Data

3

Make your data actionable

4

Set or update metadata after initialization

5

Changing the video

6

Advanced options

Release notes

Features

The following data can be collected by the Mux Data SDK when you use the HLS.js SDK, as described below.

Supported Features:

  • Engagement metrics
  • Quality of Experience Metrics
  • Web metrics such as Player Startup Time, Page Load Time, etc
  • Available for deployment from a package manager
  • Can infer CDN identification from response headers
  • Custom Dimensions
  • Average Bitrate metrics and renditionchange events
  • Request metrics
  • Customizable Error Tracking
  • Custom Beacon Domain
  • Extraction of HLS Session Data
  • Live Stream Latency metric
Notes:

Average Bitrate Metrics available in v3.2.0 and newer.

1Install mux-embed

Include the Mux JavaScript SDK on every page of your web app that includes video. You can use the Mux-hosted version of the script or install via npm. mux-embed follows semantic versioning and the API will not change between major releases.

npm install --save mux-embed

2Initialize Mux Data

Get your ENV_KEY from the Mux environments dashboard.

Env Key is different than your API token

ENV_KEY is a client-side key used for Mux Data monitoring. These are not to be confused with API tokens which are created in the admin settings dashboard and meant to access the Mux API from a trusted server.

import Hls from "hls.js";
import mux from "mux-embed";

const muxPlayerInitTime = mux.utils.now();
const videoEl = document.querySelector('#my-player');

if (Hls.isSupported()) {
  let hls = new Hls();

  // we're using a Mux HLS URL in this example, but the Mux Data integration
  // with HLS.js works with any HLS url
  hls.loadSource('https://stream.mux.com/yb2L3z3Z4IKQH02HYkf9xPToVYkOC85WA.m3u8');
  hls.attachMedia(videoEl);
  mux.monitor(videoEl, {
    debug: false,
    hlsjs: hls,
    Hls: Hls,
    data: {
      env_key: 'ENV_KEY', // required
      // Metadata fields
      player_name: 'Main Player', // any arbitrary string you want to use to identify this player
      player_init_time: window.muxPlayerInitTime // ex: 1451606400000
      // ...
    }
  });
}

Call mux.monitor and pass in a valid CSS selector or the video element itself. Followed by the SDK options and metadata. If you use a CSS selector that matches multiple elements, the first matching element in the document will be used.

In the SDK options, be sure to pass in the hlsjs instance and the Hls constructor. If the Hls constructor is available on the global window object then it can be omitted from the SDK options.

Alternatively, if your player does not immediately have access to the HLS.js player instance, you can start monitoring HLS.js at any time in the future. In order to do this, you can call either of the following:

mux.addHLSJS("#my-player", options)
// or
myVideoEl.mux.addHLSJS(options)

Log in to the Mux dashboard and find the environment that corresponds to your env_key and look for video views. It takes about a minute or two from tracking a view for it to show up on the Metrics tab.

If you aren't seeing data, check to see if you have an ad blocker, tracking blocker or some kind of network firewall that prevents your player from sending requests to Mux Data servers.

3Make your data actionable

The only required field in the options that you pass into mux-embed is env_key. But without some metadata the metrics in your dashboard will lack the necessary information to take meaningful actions. Metadata allows you to search and filter on important fields in order to diagnose issues and optimize the playback experience for your end users.

Pass in metadata under the data key when calling mux.monitor.

mux.monitor('#my-player', {
  debug: false,
  hlsjs: hls,
  Hls,
  data: {
    env_key: 'ENV_KEY', // required

    // Site Metadata
    viewer_user_id: '', // ex: '12345'
    experiment_name: '', // ex: 'player_test_A'
    sub_property_id: '', // ex: 'cus-1'

    // Player Metadata
    player_name: '', // ex: 'My Main Player'
    player_version: '', // ex: '1.0.0'
    player_init_time: '', // ex: 1451606400000

    // Video Metadata
    video_id: '', // ex: 'abcd123'
    video_title: '', // ex: 'My Great Video'
    video_series: '', // ex: 'Weekly Great Videos'
    video_duration: '', // in milliseconds, ex: 120000
    video_stream_type: '', // 'live' or 'on-demand'
    video_cdn: '' // ex: 'Fastly', 'Akamai'
  }
});

For more information, view Make your data actionable.

4Set or update metadata after initialization

There are some cases where you may not have the full set of metadata until after the video playback has started. In this case, you should omit the values when you first call monitor. Then, once you have the metadata, you can update the metadata with the updateData method.

mux.updateData({ video_title: 'My Updated Great Video' });

5Changing the video

There are two cases where the underlying tracking of the video view need to be reset:

  1. New source: When you load a new source URL into an existing player.
  2. New program: When the program within a singular stream changes (such as a program change within a continuous live stream).

Note: You do not need to change the video info when changing to a different source of the same video content (e.g. different resolution or video format).

New source

If your application plays multiple videos back-to-back in the same video player, you need to signal when a new video starts to the Mux SDK. Examples of when this is needed are:

  • The player advances to the next video in a playlist
  • The user selects a different video to play

In order to signal the Mux SDK that a new view is starting, you will need to emit a videochange event, along with metadata about the new video. See metadata in Make your data actionable for the full list of video details you can provide. You can include any metadata when changing the video but you should only need to update the values that start with video_.

It's best to change the video info immediately after telling the player which new source to play.

mux.emit('#my-player', 'videochange', {
  video_id: 'abc345',
  video_title: 'My Other Great Video',
  video_series: 'Weekly Great Videos',
  ...
});

New program

In some cases, you may have the program change within a stream, and you may want to track each program as a view on its own. An example of this is a live stream that streams multiple programs back to back, with no interruptions.

In this case, you emit a programchange event, including the updated metadata for the new program within the continuous stream. This will remove all previous video data and reset all metrics for the video view, creating a new video view. See Metadata for the list of video details you can provide. You can include any metadata when changing the video but you should only need to update the values that start with video.

Note: The programchange event is intended to be used only while the player is currently not paused. If you emit this event while the player is paused, the resulting view will not track video startup time correctly, and may also have incorrect watch time. Do not emit this event while the player is paused.

mux.emit('#my-player', 'programchange', {
  video_id: 'abc345',
  video_title: 'My Other Great Video',
  video_series: 'Weekly Great Videos',
  // ...
});

6Advanced options

Disable cookies

By default, Mux plugins for HTML5-based players use a cookie to track playback across subsequent page views in order to understand viewing sessions. This cookie includes information about the tracking of the viewer, such as an anonymized viewer ID that Mux generates for each user. None of this information is personally-identifiable, but you can disable the use of this cookie if desired. For instance, if your site or application is targeted towards children under 13, you should disable the use of cookies. For information about the specific data tracked in the cookie, please refer to: What information is stored in Mux Data HTML cookies.

This is done by setting disableCookies: true in the options.

mux.monitor('#my-player', {
  debug: false,
  disableCookies: true,
  hlsjs: hls,
  Hls,
  data: {
    env_key: 'ENV_KEY',
    // ... rest of metadata
  }
}

Over-ride 'do not track' behavior

By default, Mux plugins for HTML5-based players do not respect Do Not Track when set within browsers. This can be enabled in the options passed to Mux, via a setting named respectDoNotTrack. The default for this is false. If you would like to change this behavior, pass respectDoNotTrack: true.

mux.monitor('#my-player', {
  debug: false,
  hlsjs: hls,
  Hls,
  respectDoNotTrack: true, // Disable tracking of browsers where Do Not Track is enabled
  data: {
    env_key: 'ENV_KEY',
    // ... rest of metadata
  }
}

Customize error tracking behavior

Errors are fatal

Errors tracked by mux are considered fatal meaning that they are the result of playback failures. If errors are non-fatal they should not be captured.

By default, mux-embed will track errors emitted from the video element as fatal errors. If a fatal error happens outside of the context of the player, you can emit a custom error to the mux monitor.

mux.emit('#my-player', 'error', {
  player_error_code: 100,
  player_error_message: 'Description of error',
  player_error_context: 'Additional context for the error'
});

When triggering an error event, it is important to provide values for player_error_code and player_error_message. The player_error_message should provide a generalized description of the error as it happened. The player_error_code must be an integer, and should provide a category of the error. If the errors match up with the HTML Media Element Error, you can use the same codes as the corresponding HTML errors. However, for custom errors, you should choose a number greater than or equal to 100.

In general you should not send a distinct code for each possible error message, but rather group similar errors under the same code. For instance, if your library has two different conditions for network errors, both should have the same player_error_code but different messages.

The error message and code are combined together and aggregated with all errors that occur in your environment in order to find the most common errors that occur. To make error aggregation as useful as possible, these values should be general enough to provide useful information but not specific to each individual error (such as stack trace).

You can use player_error_context to provide instance-specific information derived from the error such as stack trace or segment-ids where an error occurred. This value is not aggregated with other errors and can be used to provide detailed information. Note: Please do not include any personally identifiable information from the viewer in this data.

Error translator

If your player emits error events that are not fatal to playback or the errors are unclear and/or do not have helpful information in the default error message and codes you might find it helpful to use an error translator or disable automatic error tracking all together.

function errorTranslator (error) {
  return {
    player_error_code: translateCode(error.player_error_code),
    player_error_message: translateMessage(error.player_error_message),
    player_error_context: translateContext(error.player_error_context)
  };
}

mux.monitor('#my-player', {
  debug: false,
  errorTranslator,
  hlsjs: hls,
  Hls,
  data: {
    env_key: 'ENV_KEY', // required

    // ... additional metadata
  }
});

If you return false from your errorTranslator function then the error will not be tracked. Do this for non-fatal errors that you want to ignore. If your errorTranslator function itself raises an error, then it will be silenced and the player's original error will be used.

Disable automatic error tracking

In the case that you want full control over what errors are counted as fatal or not, you may want to consider turning off Mux's automatic error tracking completely. This can be done by passing automaticErrorTracking: false in the configuration object.

mux.monitor('#my-player', {
  debug: false,
  automaticErrorTracking: false,
  hlsjs: hls,
  Hls,
  data: {
    env_key: 'ENV_KEY', // required

    // ... additional metadata
  }

Use TypeScript with mux-embed Beta

mux-embed now provides TypeScript type definitions with the published package! If you want to opt in, you can check out how here.

Customize beacon collection domain

If you have integrated a custom domain for Data collection, specify your custom domain by setting beaconCollectionDomain.

mux.monitor('#my-player', {
  debug: false,
  beaconCollectionDomain: 'CUSTOM_DOMAIN', // ex: 'foo.bar.com'
  hlsjs: hls,
  Hls,
  data: {
    env_key: 'ENV_KEY', // required
    // ... additional metadata
  }
});

Release notes

Current release

v5.4.1

  • Expose updateData globally and fix types
  • Fix an issue where views were not ended cleanly on long resume detection

Previous releases

v5.4.0

  • Add updateData function that allows Mux Data metadata to be updated mid-view.

v5.3.3

  • expose HEARTBEAT and DESTROY under mux.events

v5.3.2

  • Fix type issues for error severity and business exception

v5.3.1

  • fix(mux-embed): Remove 3rd party dependencies and replace with appropriately equivalent functionality.

v5.3.0

  • Ignore request events when emitting heartbeat events
  • Fix an issue where video quality metrics may not be calculated correctly on some devices

v5.2.1

  • Send hb events regardless of errors

v5.2.0

  • Bug fix to not de-dupe error event metadata
  • Extend errorTranslator to work with player_error_severity and player_error_business_exception

v5.1.0

  • Target ES5 for bundles and validate bundles are ES5

  • fix an issue where seeking time before first play attempt counted towards video startup time

v5.0.0

  • Add opt-in TypeScript Types to Mux Embed and use + refactor for other dependent data SDKs. Update published dists to include CJS and ESM.
  • Mux Embed now provides (opt in) TypeScript types in its published package, as well as publishes CJS and ESM versions of the package.
  • This allows us to provide a lower risk and iterative roll out of official TypeScript types for mux-embed. The export types updates were required to ensure actual matches between the dist package and corresponding TypeScript types.
  • This should have no direct impact on users, though different build tools will now potentially select one of the new export types (e.g. the ESM "flavor" of mux-embed). TypeScript types should not be applied unless they are explicitly referenced in app (discussed in docs updates).

v4.30.0

  • fix an issue causing certain network metrics to not be available for dashjs v4.x

  • fix an issue where certain IDs used may cause a DOM exception to be raised

v4.29.0

  • fix(mux-embed): avoid using element id for muxId. attach muxId to element.

v4.28.1

  • fix an issue where beaconDomain deprecation line was incorrectly logged

v4.28.0

  • Deprecate beaconDomain in favor of beaconCollectionDomain. The beaconDomain setting will continue to function, but integrations should change to beaconCollectionDomain instead.

v4.27.0

  • Fix an issue where playback time was incorrectly counted during seeking and other startup activities
  • Add events for the collection of ad clicks
  • fix an issue where seek latency could be unexpectedly large
  • fix an issue where seek latency does not include time at end of a view
  • Add events for the collection of ad skips

v4.26.0

  • muxData cookie expiration should be one year

v4.25.1

  • Do not deduplicate ad IDs in ad events

v4.25.0

  • Include ad watch time in playback time

v4.24.0

  • Fix an issue where beacons over a certain size could get hung and not be sent

v4.23.0

  • Collect Request Id from the response headers, when available, for HLS.js (requestcompleted and requestfailed) and Dash.js (requestcompleted). The following headers are collected: x-request-Id, cf-ray (Cloudflare), x-amz-cf-id (CloudFront), x-akamai-request-id (Akamai)

  • Fix an issue where tracking rebuffering can get into an infinite loop

  • Update Headers type

v4.22.0

  • Send errors, requestfailed, and requestcancelled events on Dash.js. Because of this change, you may see the number of playback failures increase as we now automatically track additional fatal errors.

v4.21.0

  • Include Ad metadata in ad events

v4.20.0

  • Support for new dimension, view_has_ad

v4.19.0

  • End views after 5 minutes of rebuffering

v4.18.0

  • Add audio, subtitle, and encryption key request failures for HLS.js
  • Capture ad metadata for Video.js IMA
  • Capture detailed information from HLS.js for fatal errors in the Error Context

v4.17.0

  • Extend errorTranslator to work with player_error_context

v4.16.0

  • Add new renditionchange fields to Shaka SDK
  • Adds support for new and updated fields: renditionchange, error, DRM type, dropped frames, and new custom fields
  • Add frame drops to Shaka SDK
  • Add new renditionchange info to Web SDKs
  • Adds the new Media Collection Enhancement fields

v4.15.0

  • update mux.utils.now to use navigationStart for timing reference

  • fix issue where views after videochange might incorrectly accumulate rebuffering duration

  • Resolved issue sending beacons when view is ended

  • Record request_url and request_id with network events

v4.14.0

  • Tracking FPS changes if specified in Manifest

v4.13.4

  • Resolved issue sending beacons when paused

v4.13.3

  • Fixed issue with monitoring network events for hls.js monitor

v4.13.2

  • Fix an issue with sending unnecessary heartbeat events on the window visibilitychange event

v4.13.1

  • Fixes an issue with accessing the global object

v4.13.0

  • Collect the x-request-id header from segment responses to make it easier to correlate client requests to other logs

  • Upgraded internal webpack version

  • Flush events on window visibilitychange event

v4.12.1

  • Use Fetch API for sending beacons

v4.12.0

  • Generate a new unique view if the player monitor has not received any events for over an hour.

v4.11.0

  • Detect fullscreen and player language

v4.10.0

  • Replace query string dependency to reduce package size
  • Remove ImageBeacon fallback, removing support for IE9

v4.9.4

  • Generate all view_id's internally

v4.9.3

  • Use common function for generating short IDs

v4.9.2

  • Fixed an issue around the disablePlayheadRebufferTracking option

v4.9.1

  • Fix issue where getStartDate does not always return a date object

v4.9.0

  • Support PDT and player_live_edge_program_time for Native Safari

  • Set a max payload size in mux-embed

v4.8.0

  • Add option disablePlayheadRebufferTracking to allow players to disable automatic rebuffering metrics. Players can emit their own rebufferstart or rebufferend events and track rebuffering metrics.

  • Fix an issue with removing player_error_code and player_error_message when the error code is 1. Also stops emitting MEDIA_ERR_ABORTED as errors.

  • Now leaving Player Software Version for HTML5 Video Element unset rather than "No Versions" as it is no longer needed.

v4.7.0

  • Add an option to specify beaconCollectionDomain for Data custom domains

v4.6.2

  • Fix an issue with emitting heartbeat events while the player is not playing

v4.6.1

  • Fix an issue with removing event listeners from window after the player monitor destroy event

v4.6.0

  • Update hls.js monitor to record session data with fields prefixed as io.litix.data.
  • Update the manifest parser to parse HLS session data tags

v4.5.0

  • Add short codes to support internal video experiments
  • Collect request header prefixed with x-litix-*
  • Capture fatal hls.js errors
  • Make envKey an optional parameter

v4.4.4

  • Add a player events enum on the mux object (e.g. mux.events.PLAY)
  • Use the browser visibilitychange listener instead of unload to handle destructuring the player monitor.

v4.4.3

  • Fix: Specify video_source_is_live for HLS.js monitor

v4.4.2

  • Group events into 10 second batches before sending a beacon

v4.4.1

  • Exclude latency metrics from beacons if video_source_is_live is not true

v4.4.0

  • Add a lightweight HLS manifest parser to capture latency metrics for player's that don't expose an API for accessing the manifest.
  • Allow players to emit player_program_time instead of calculating internally

v4.3.0

  • Add support for calculating latency metrics when streaming using HLS

v4.2.5

  • Remove default video_id when not specified by the developer.

v4.2.4

  • Add minified keys for latency metrics

v4.2.3

  • Add minified keys for new program time metrics

v4.2.2

  • Fix bug causing missing bitrate metrics using HLS.js >v1.0.0

v4.2.1

  • (video element monitor) Fix an issue where some non-fatal errors thrown by the video were tracked as playback failures

v4.2.0

  • Fix an issue where views triggered by programchange may not report metrics correctly
  • Fix an issue where calling el.mux.destroy() multiple times in a row raised an exception

v4.1.1

  • Fix an issue where player_remote_played wasn't functioning correctly

v4.1.0

  • Add support for custom dimensions

v4.0.1

  • Support HLS.js v1.0.0

v4.0.0

  • Enable sending optional ad quartile events through.
  • Move device detection server-side, improving data accuracy and reducing client SDK size.
  • Fix an issue where jank may be experienced in some web applications when the SDK is loaded.

v3.4.0

  • Setting to disable rebuffer tracking disableRebufferTracking that defaults to false.

v3.3.0

  • Adds viewer_connection_type detection.

v3.2.0

  • Adds support for renditionchange.

v3.1.0

  • Add checks for window being undefined and expose a way for SDKs to pass in platform information. This work is necessary for compatibility with react-native-video.

v3.0.0

  • Setting to disable Mux Data collection when Do Not Track is present now defaults to off
  • Do not submit the source URL when a video is served using the data: protocol

v2.10.0

  • Use Performance Timing API, when available, for view event timestamps

v2.9.1

  • Fix an issue with server side rendering

v2.9.0

  • Support for Dash.js v3

v2.8.0

  • Submit Player Instance Id as a unique identifier

v2.7.3

  • Fixed a bug when using mux.monitor with Hls.js or Dash.js the source hostname was not being properly collected.

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